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Privacy Policy

Last updated: July 27, 2026 — Arquia Mobile Systems LLC, Florida, USA

This Privacy Policy explains how Arquia Mobile Systems LLC ("Arquia," "we," "us," or "our") collects, uses, and protects your personal information when you use our AI-powered business automation services. By using our services, you agree to the practices described in this policy.

1. Information We Collect

Via Meta Platforms (WhatsApp, Messenger, Instagram)

When you or your customers interact with our AI agents through Meta platforms, we may collect:

  • Message content and conversation history exchanged with AI agents
  • Phone numbers and profile names (as provided by Meta's API)
  • Timestamps of interactions
  • Message delivery and read status

We only access data necessary to operate and improve the AI agent services on your behalf. We do not access private conversations outside of the agreed agent scope.

Via Shopify

For Arquia Shops clients, we access your Shopify store data including:

  • Product listings, titles, descriptions, and images
  • Store metadata, categories, and collections
  • SEO tags and keyword configurations
  • Analytics data (traffic, conversion metrics) shared by the store owner

We do not collect or store customer payment information, credit card data, or full order history unless explicitly required and agreed upon for a specific service configuration.

Direct Contact Information

  • Name, email address, and business information provided when engaging our services
  • Communication records (emails, messages) between you and Arquia

2. Use of Anthropic Claude AI

Arquia uses Claude, an AI model developed by Anthropic, PBC, to power our intelligent agents. When processing customer interactions:

  • Conversation content may be transmitted to Anthropic's API for real-time processing
  • Anthropic processes this data to generate AI responses on our behalf
  • Anthropic's data handling is governed by their own Privacy Policy and Terms of Service
  • We configure our API usage to minimize data retention by the AI provider

We do not use customer conversation data to train or fine-tune AI models. Data transmitted to Anthropic's API is processed solely to generate responses for the active interaction.

Google Calendar Integration & Limited Use

When you connect Google Calendar from https://app.arquia.solutions (Connections / Conexiones), you authorize Arquia to access only the calendar you select. We request two OAuth scopes:

  • View your calendars (calendar.readonly) — list your calendars and read busy/free times so our appointment agent can offer only available slots
  • See, edit, share, and permanently delete events (calendar.events) — create, update, and delete appointment events on the calendar you choose when customers book, reschedule, or cancel

OAuth tokens are stored encrypted per tenant and used solely for appointment scheduling sync. We do not sell Google Calendar data or use it for advertising.

Limited Use compliance: The use of raw or derived user data received from Google Workspace APIs (including Google Calendar) will adhere to the Google User Data Policy, including the Limited Use requirements. Arquia does not use Google Calendar data to create, train, improve, or develop generalized or foundational artificial intelligence or machine learning models. Calendar data is processed only to provide appointment scheduling features to the business owner who authorized access.

3. How We Use Your Information

We use the information we collect to:

  • Operate and maintain AI agent services on your behalf
  • Generate automated responses to your customers' inquiries
  • Optimize Shopify store listings, SEO, and product content
  • Analyze performance and provide reporting to our clients
  • Communicate with you about your service and updates
  • Comply with applicable laws and regulations

We do not sell, rent, or share your personal information or your customers' data with third parties for their own marketing purposes.

4. Data Retention

We retain data only as long as necessary to provide our services:

  • Conversation logs from AI agents: up to 90 days, then deleted automatically
  • Shopify audit reports and optimization data: retained for the duration of the service engagement
  • Client contact information and communication records: up to 3 years after service termination
  • Anonymized analytics data: may be retained indefinitely for service improvement

5. Third-Party Services

Our services integrate with the following third-party platforms. Their privacy practices are governed by their own policies:

  • Meta Platforms (WhatsApp, Messenger, Instagram) — messaging infrastructure provider
  • Anthropic, PBC — AI model provider (Claude)
  • Google LLC — Google Calendar API (appointment sync, with your authorization)
  • Shopify Inc. — e-commerce platform

We recommend reviewing the privacy policies of these providers to understand how they handle your data.

6. Your Rights

You have the right to:

  • Access the personal data we hold about you
  • Request correction of inaccurate data
  • Request deletion of your data at any time
  • Object to or restrict certain processing of your data
  • Request a portable copy of your data

To exercise any of these rights, or to request data deletion, contact us at:

carloslpd@gmail.com

We will respond to all data requests within 30 days. Deletion requests will be honored within 15 business days of verification.

7. Data Security

We implement appropriate technical and organizational measures to protect your data, including:

  • Encrypted data transmission (TLS/HTTPS) for all API communications
  • Access controls limiting data access to authorized personnel only
  • Regular security reviews of our systems and integrations
  • Use of official, authenticated API connections with Meta, Shopify, and Anthropic

8. Children's Privacy

Our services are intended for businesses and are not directed to individuals under the age of 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us immediately for deletion.

9. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will update the "Last updated" date at the top of this page. For material changes, we will notify our active clients by email. Your continued use of our services after changes are posted constitutes acceptance of the updated policy.

10. Contact Us

For privacy questions, data requests, or deletion requests:

Arquia Mobile Systems LLC

Florida, USA

carloslpd@gmail.com

© 2026 Arquia Mobile Systems LLC — Florida, USA

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