Terms of Service

1. Description of Services

Arquia Mobile Systems LLC provides AI-powered business automation services, including:

AI Customer Service Agents

We deploy and manage autonomous AI agents that interact with your customers through messaging platforms including WhatsApp Business, Facebook Messenger, and Instagram Direct. These agents use large language model (LLM) technology to:

• Respond to customer inquiries automatically in natural language
• Provide product information, pricing, and availability
• Process appointment scheduling and order inquiries
• Escalate complex or sensitive cases to human agents
• Operate continuously without requiring human supervision for routine interactions

Arquia Shops — E-Commerce Optimization

AI-driven analysis and optimization of Shopify stores, including product listing audits, SEO improvements, keyword research, and performance recommendations.

Sales Automation

Automated lead capture, inventory inquiry handling, appointment booking, and follow-up workflows integrated with your existing business systems.

2. Nature of AI-Generated Content

You acknowledge that:

• AI agent responses are generated automatically and do not constitute advice, guarantees, or commitments beyond what you have authorized
• You remain responsible for the accuracy of the information provided to configure the AI agents
• Arquia is not liable for business decisions made by your customers based on AI agent interactions
• Human escalation paths should be maintained for complex, legal, medical, or financial matters

3. Acceptable Use Policy

You agree to use Arquia's services only for lawful purposes. You may not use our services to:

• Send spam, unsolicited messages, or bulk marketing without recipient consent
• Violate Meta's Messaging Policies, WhatsApp Business Policy, or Shopify's Terms of Service
• Harass, threaten, or discriminate against any individuals
• Promote illegal products, services, or activities
• Deceive customers about the AI nature of agents when directly and sincerely asked
• Collect sensitive personal data (health, financial, biometric) without proper legal basis
• Infringe on any third-party intellectual property rights

Violation of this Acceptable Use Policy may result in immediate suspension or termination of services, with no refund obligation.

4. Client Responsibilities

As a client, you are responsible for:

• Providing accurate and up-to-date business information, product data, and policies for agent configuration
• Ensuring you have the legal right to use the messaging channels (e.g., approved WhatsApp Business account)
• Obtaining all necessary consents from your customers to receive automated messages
• Notifying Arquia promptly of any policy changes, product updates, or incorrect agent behavior
• Maintaining your own compliance with applicable consumer protection and communications laws
• Paying agreed fees on time

5. Service Availability

We strive to maintain high service availability for our AI agents. However:

• Service availability depends on third-party platforms (Meta, Shopify, Anthropic) which may experience outages beyond our control
• We do not guarantee 100% uptime or uninterrupted service
• Scheduled maintenance will be communicated in advance when possible
• We will make commercially reasonable efforts to restore service following any disruption

6. Intellectual Property

You retain ownership of your business data, product content, and brand assets. Arquia retains ownership of its proprietary systems, methodologies, agent frameworks, and software.

By providing content for agent configuration, you grant Arquia a limited, non-exclusive license to use that content solely for the purpose of providing the agreed services.

7. Limitation of Liability

In no event shall Arquia's total liability to you for all claims arising from or relating to these Terms or our services exceed the total amount you paid to Arquia in the three (3) months immediately preceding the event giving rise to the claim.

Arquia is not liable for actions taken or not taken by your customers based on interactions with AI agents, third-party platform outages, or any loss resulting from your failure to maintain accurate agent configuration information.

8. Disclaimer of Warranties

OUR SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT. WE DO NOT WARRANT THAT OUR SERVICES WILL BE ERROR-FREE, UNINTERRUPTED, OR THAT AI AGENTS WILL ALWAYS PRODUCE ACCURATE OR APPROPRIATE RESPONSES.

9. Term and Termination

Either party may terminate the service engagement with 30 days written notice. Arquia reserves the right to terminate immediately for:

• Violation of the Acceptable Use Policy
• Non-payment of agreed fees beyond 15 days past due
• Actions that put Arquia, its systems, or third-party partners at legal or reputational risk

Upon termination, Arquia will cease all agent operations and, upon request, provide you with any retrievable data from active sessions within 15 business days.

10. Governing Law and Dispute Resolution

These Terms shall be governed by and construed in accordance with the laws of the State of Florida, USA, without regard to conflict of law principles.

Any disputes arising from these Terms or our services shall first be attempted to be resolved through good-faith negotiation. If negotiation fails, disputes shall be submitted to binding arbitration in Florida, USA, under the rules of the American Arbitration Association.

11. Changes to These Terms

We reserve the right to modify these Terms at any time. We will notify active clients of material changes by email at least 14 days before they take effect. Continued use of our services after changes take effect constitutes acceptance of the revised Terms.

12. Contact

For questions about these Terms or our services: